ITIL Service Management Excellerator
The ITSM Excellerator provides tactical tools and deliverables to help accelerate itil based service support and deliveryassessments, measurement activities and improvement initiatives. The itsm Excellerator adds immediate value to IT organizations byproviding pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality andreducing technology costs. Specific guidance found in the ITSM...
Tags: service management, service level agreement, sla, ola, service catalog, cmdb,
