Zeebob Software

The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals...Specific guidance includes: - service level agreement (SLA) Template - Operational Level Agreement (OLA) Template - IT Service CatalogTemplate - IT Service Narrative Template - itsm Service Delivery and Support Process Overviews - Integrated ITSM Framework (CobiT,COSO, ITIL and ISO) - ITIL Process Charter Template - Process Maturity Advanced Self Assessment Workbook - Roles and Responsibilities(ARCI) Template All templates include specific examples and guidelines for accelerated deployment......

Tags: service management, sla, ola, service catalog, cmdb,

The ProcessWorx cmdb provides a foundation for IT organizations to improve their core operational processes...Based on the itil framework and ITSM best practices, this tactical, cost-effective solution helps IT organizations record, maintain and reporton infrastructure configuration items (CIs) including applications/software, devices/peripherals, servers, databases and related ITdocumentation..., environment, status and vendor- Establish relationships within and between IT services and CIs- Maintain data integrity through audit tracking & change logs- Determine CI status, generate compliance reports- Link CIs to specific documentation including policies, processes, procedures and supporting reference materials- Sarbanes-Oxley and IT continuity (ITSCM) tracking functionality- Custom reports, record duplication and data export functions- Dynamically update IT Service and CI relationships- Track inactive, non-standard and/or non-complaint CIs- Copy and export CI data and related reports- Generate business-specific IT Service Catalog with pricing- Import, export and dynamically update CI information... The ProcessWorx CMDBalso includes supporting documentation examples to help establish the foundation for the Configuration Management process:- Configuration Management Policy Template / Example- Configuration Management Process Overview / Example- Multiple Configuration Management Procedure Examples

Tags: itsm, service management, service level agreement, sla, ola, service catalog, mof,

The ITSM Excellerator provides tactical tools and deliverables to help accelerate itil based service support and deliveryassessments, measurement activities and improvement initiatives. The itsm Excellerator adds immediate value to IT organizations byproviding pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality andreducing technology costs. Specific guidance found in the ITSM...

Tags: service management, service level agreement, sla, ola, service catalog, cmdb,

This is rapidHELPrapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters... Tickets can be automatically forwardedto the responsible supporters, taking absence, stand ins, and time overruns into account (escalation management)...Multitasking supportThe system is multitasking compliant in every respect... This guarantees a high standa

Tags: service desk, helpdesk, support, call, call center, ticket, service, helpdesk software, service software, callcenter, trial software, helpdesk for free, service level, sla, service level agreement, webconnector, knowledge base, knowledgebase, pdf, xml, ,

Provides an instant list of tactics for solving common negotiation, persuasion and conflict resolution problems... It helps you communicate, sell, negotiate and create agreement...Win???? Gives You The Power To:Communicate PersuasivelyReach Agreement FasterNegotiate Better DealsClose More SalesGet Better Terms Resolve ConflictDebate EffectivelyInfluence OthersBuild ConsensusTrain Your StaffWin???? contains more than 600 tactics for selling ideas, creating agreement and influencing opinion...

Tags: software, business, persuasion, negotiation, negotiate, negotiating, negotiation skill, sales, communication, skill, influence, assertiveness, debate, communication skill, conflict resolution, tool, tactic, strategy, marketing, training, resolve, employme,

ATR Pocket is a simple time tracking and project management software for Palm OS based devices...It will help you increase your billable hours by better managing all your projects, clients and working hours on the go...Advanced Time Reports pocket Edition is linked to a ATR Client (Personal or Professional) with advanced functionality, multi-user access andreports, such as Service Level Agreements (SLAs), calendar, rounding rules, comparing professionals, departments, clients and projects toeach other...98 with every ATR purchase!:Bonus #1: Project Management Guidebook;Bonus #2: Time Management Book;Bonus #3: Project Management Process Basic Template Library;Special Bonus #4: Quick Tools for IT Project Management & Planning;Special Bonus #5: Software Project Management Templates Library;Special Bonus #6: Agile Framework of Templates, Checklists, Patterns, and other tools that provide relief from software development pain;Special Bonus #7: Software Project Estimation Software;And a Very Special Bonus #8: Mega Audio Library - over 117 hours of easy to understand marketing, advertising and selling wisdom alongwith full transcripts in PDF format

Tags: pocket pc, timesheets, project tracking, client tracking, time recording, time management, task management, timekeeping, time keeping, timesheets, timesheet,

Advanced Time Reports Personal Edition is an intuitive time tracking and project management solution that will help youincrease your billable hours by better managing all your projects, clients and working hours...Advanced Time Reports Personal Edition is upgradable to a multi-user version with advanced functionality, web access and reports, such asService Level Agreements (SLAs), calendar, rounding rules, comparing professionals, departments, clients and projects to each other... Manage your timemore efficiently by recording projects and tasks and automatically allocating them towards the right client...98 with every ATR purchase!:Bonus #1: Project Management Guidebook;Bonus #2: Time Management Book;Bonus #3: Project Management Process Basic Template Library;Special Bonus #4: Quick Tools for IT Project Management & Planning;Special Bonus #5: Software Project Management Templates Library;Special Bonus #6: Agile Framework of Templates, Checklists, Patterns, and other tools that provide relief from software development pain;Special Bonus #7: Software Project Estimation Software;And a Very Special Bonus #8: Mega Audio Library - over 117 hours of easy to understand marketing, advertising and selling wisdom alongwith full transcripts in PDF format

Tags: timesheets, project tracking, client tracking, customer tracking, task tracking, time recording, project recording, time management, task management, project management, timekeeping, time keeping, time allocation, timesheets, timesheet,

Advanced Time Reports Personal Edition is an intuitive time tracking and project management solution that will help youincrease your billable hours by better managing all your projects, clients and working hours...Advanced Time Reports Personal Edition is upgradable to a multi-user version with advanced functionality, web access and reports, such asService Level Agreements (SLAs), calendar, rounding rules, comparing professionals, departments, clients and projects to each other... Manage your timemore efficiently by recording projects and tasks and automatically allocating them towards the right client...98 with every ATR purchase!:Bonus #1: Project Management Guidebook;Bonus #2: Time Management Book;Bonus #3: Project Management Process Basic Template Library;Special Bonus #4: Quick Tools for IT Project Management & Planning;Special Bonus #5: Software Project Management Templates Library;Special Bonus #6: Agile Framework of Templates, Checklists, Patterns, and other tools that provide relief from software development pain;Special Bonus #7: Software Project Estimation Software;And a Very Special Bonus #8: Mega Audio Library - over 117 hours of easy to understand marketing, advertising and selling wisdom alongwith full transcripts in PDF format

Tags: timesheets, project tracking, client tracking, customer tracking, task tracking, time recording, project recording, time management, task management, project management, timekeeping, time keeping, time allocation, timesheets, timesheet,

ATR Palm is a simple time tracking and project management software for Palm OS based devices...It will help you increase your billable hours by better managing all your projects, clients and working hours on the go...Advanced Time Reports Palm Edition is linked to a ATR Client (Personal or Professional) with advanced functionality, multi-user access andreports, such as Service Level Agreements (SLAs), calendar, rounding rules, comparing professionals, departments, clients and projects toeach other...98 with every ATR purchase!:Bonus #1: Project Management Guidebook;Bonus #2: Time Management Book;Bonus #3: Project Management Process Basic Template Library;Special Bonus #4: Quick Tools for IT Project Management & Planning;Special Bonus #5: Software Project Management Templates Library;Special Bonus #6: Agile Framework of Templates, Checklists, Patterns, and other tools that provide relief from software development pain;Special Bonus #7: Software Project Estimation Software;And a Very Special Bonus #8: Mega Audio Library - over 117 hours of easy to understand marketing, advertising and selling wisdom alongwith full transcripts in PDF format

Tags: timesheets, project tracking, client tracking, customer tracking, task tracking, time recording, project recording, time management, task management, project management, timekeeping, time keeping, time allocation, timesheets, timesheet,

Features :Real time monitoring of link Quality i... Response time, Packet Loss, Available Bandwidth...Provides Graphical view of real time statistics...

Tags: sla, response time, packet loss, available bandwidth,