General Knowledge Base

General knowledge base is an innovative Knowledge Management software allowing an easy and effective management ofall types of knowledge bases...To improve knowledge sharing, it provides an easy access to an organization's knowledgebase either on LAN, VPN, WAN or over Internetand yet it does not compromise on security...Although all the information may be stored in one database, general knowledge Base allows creating unlimited number of databases, so anorganization can have a separate database for each specific knowledgebase...

Tags: manage information, knowledge software, organize notes, knowledge base software, information manager, organize articles, capture web page, create knowledge base,

Knowledge Base

knowledge base is easy to use, has a straight forward design, has a handy Search feature, and works great on networks!You can also easily change the database path inside or outside of Knowledge Base.

Tags: small business, knowledge management,

rapidHELP

This is rapidHELPrapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters... Tickets can be automatically forwardedto the responsible supporters, taking absence, stand ins, and time overruns into account (escalation management)...Multitasking supportThe system is multitasking compliant in every respect... This guarantees a high standa

Tags: service desk, helpdesk, support, call, call center, ticket, service, helpdesk software, service software, callcenter, trial software, helpdesk for free, service level, sla, service level agreement, webconnector, knowledge base, knowledgebase, pdf, xml, ,

Radix

Radix will enable you to manage customer information and resolve issues more efficiently by providing a centralized interfacefor contact management, customer service, time tracking, and electronic communication...Radix is a true client server application that gives users the flexibility of accessing your data at the office, from a remote location, or even athome... If youneed more than just another contact manager, download Radix today...

Tags: help desk, knowledge base, time tracking, contact management, appointment scheduling, expense tracking, client invoicing, crm, pim,

NewWayService

NewWayService is the help desk software solution designed to maximise your service centre or call centre department...With its very user-friendly environment, no intense training is needed to learn to use it...NewWayService base modules are: work orders, actions and worked/ billed hours, customers and contacts, hour banks, technicians,products and serial numbers, spare parts, appointments and scheduling, work schedules and knowledge base...

Tags: management, workorders, service calls, technicians, appels de service, french, english, network, linux, solaris, interbase, sav, maintenance, jobs, entretien, schedule, knowledge base,

Jitbit HelpDesk

Jitbit HelpDesk - customer support and knowledge-base software... Easy to install, accessible from anywhere as a web application andsimple to use...Use it from anywhere ...

Tags: help, desk, customer, service, support, knowledge, base, issue, track, ticket,

DataTron

DataTron is an easy-to-use visual data base with the possibility of the integration of pictures and rtf files... Data base knowledge ist not necessary, the user has no long training periods... Serial letters are also supported as data import/export via odbc or directly from mysql-databases...

Tags: database, address database, address data base, picture archives, mysql,

SmartRoster

Smartroster is the best new way to create personnel schedules for churches, non-profit and commercial organisations... Then set the period you wish to schedule and hit the AutoFill button to create theschedule... You can schedule completely manually, using the drag-and-dropinterface, completely automatically, or any combination in between...Features include:- Powerful groups feature allows you group people with common properties, and schedule people based on group membership- Keep-together and keep-apart preferences for who to place with whom- Powerful import feature for importing personnel details- Schedule from days to years - there's no limit!- Schedule unlimited events and roles- Powerful, simple reporting with over a dozen different report types- Creates personalised schedules with the persons name pre-highlighted- No other software needed for reports or emailing, and NO ANNUAL FEES!- Export any report in comma-delimited, pdf format, or MS Word- Export master schedule as an HTML table for publishing to the Web- Not denomination specific

Tags: scheduling, volunteer management, ministry scheduling, services, mass, eucharist, windows, volunteer,

SnippetCenter Professional

SnippetCenter is the Portal to your Knowledge... Store your data in your custom tree structure... Search your knowledge base with full text search... The Plus for programmers and web designers: Code snippets with colored syntax highlighting for more than 30popular programming languages!

Tags: snippetcenter, snippet, knowledge, information, manager, database, save, archive, text, diagramm, graphic, file, internet, url, comment, note, full, text, search, syntax, highlight, programming, language, code, document,

Ontiva Fusion Suite

ontiva FUSION is a fully integrated communication solution that facilitates real-time sales, customer support and marketingstrategy through the Internet...Phone calls, faxes, employee overhead and other support operating costs are often a significant portion of a company's total customer servicecosts... Remember that asingle question answered from a live support agent can be enough to close a sale!With ONTIVA FUSION, a single support agent can interact with up to 10 customers simultaneously...

Tags: live chat, website support, website tools, website crm, live person, boldchat,

 

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