Download Free/Trial Version Of ITIL Service Management ITSM Toolkit
The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals. These itilbased tools include essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization.Specific guidance includes: - service level agreement (SLA) Template - Operational Level Agreement (OLA) Template - IT Service CatalogTemplate - IT Service Narrative Template - itsm Service Delivery and Support Process Overviews - Integrated ITSM Framework (CobiT,COSO, ITIL and ISO) - ITIL Process Charter Template - Process Maturity Advanced Self Assessment Workbook - Roles and Responsibilities(ARCI) Template All templates include specific examples and guidelines for accelerated deployment. Specific guidance for implementationincludes base-level service and pricing examples for IT products, process roles and responsibilities within an IT organization, IT process goalsand objectives, process improvement milestones, customer and service provider requirements, IT service measurement examples, benefit and risk considerations...and more.
Tags: service management, sla, ola, service catalog, cmdb,