Download Free/Trial Version Of The Help Desk Toolkit

Program: The Help Desk Toolkit Version: 2.5 Cost: $199 License: shareware File Size: 4.3 MB

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The help desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated andexpanded to include the latest Web-based technologies. This Help Desk Toolkit is for you if you are: * A business manager charged withresearching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical supportand communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how toupgrade traditional Help Desk functions with Internet- or intranet-related processes. The thoroughly revised, updated, and expanded Edition ofthe critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget,staff, implement, track, upgrade, and even outsource your organizations Help Desk. * Guides you step-by-step through every phase ofsetting up traditional and Web-related Help Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects ofrunning an effective Help Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.

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The Help Desk Toolkit

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