The Help Desk Toolkit
The help desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated andexpanded to include the latest Web-based technologies. This Help Desk Toolkit is for you if you are: * A business manager charged withresearching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical supportand communication within your organization with the latest support technologies * A Help Desk...
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