Request Tracker
Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests... Track who requests what and when they requested it, what was done to addressthe request, who handled the request and how much time it took them...Request Tracker is easy to use -- one screen records all pertinent information about a single request...
Tags: call center, helpdesk, workorder database, crm, kms, customer relations management, customer resource management, resource management, customer service, service report, work order, time management, time,
