The ProcessWorx cmdb provides a foundation for IT organizations to improve their core operational processes...Based on the itil framework and ITSM best practices, this tactical, cost-effective solution helps IT organizations record, maintain and reporton infrastructure configuration items (CIs) including applications/software, devices/peripherals, servers, databases and related ITdocumentation..., environment, status and vendor- Establish relationships within and between IT services and CIs- Maintain data integrity through audit tracking & change logs- Determine CI status, generate compliance reports- Link CIs to specific documentation including policies, processes, procedures and supporting reference materials- Sarbanes-Oxley and IT continuity (ITSCM) tracking functionality- Custom reports, record duplication and data export functions- Dynamically update IT Service and CI relationships- Track inactive, non-standard and/or non-complaint CIs- Copy and export CI data and related reports- Generate business-specific IT Service Catalog with pricing- Import, export and dynamically update CI information... The ProcessWorx CMDBalso includes supporting documentation examples to help establish the foundation for the Configuration Management process:- Configuration Management Policy Template / Example- Configuration Management Process Overview / Example- Multiple Configuration Management Procedure Examples
Tags: itsm, service management, service level agreement, sla, ola, service catalog, mof,
